Bondi Skin Cancer Clinic

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Reviews of Bondi Skin Cancer Clinic

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  Réka Spallino Added December 09, 2023

  ★ ★ ★ ☆ ☆
  In regards to the friendliness of the receptionist and prompt action of the doctor I am giving a 5*
  In regards to the no-follow up I had, I am giving a 1*.
  Therefore here you get a 3*
  I saw Doctor Vo on a Tuesday, he did my first skin check after a decade or so, he found a mole he didn't like, removed it straight and send it for biopsy.
  They told me they will call me after one week, if I do not hear I should call back on Wednesday.
  I called proactivelly after 1 week on the Tuesday to be told the doctor will contact me later.
  It didn't happen.
  I called back on Wednesday morning and I was told again I will be contacted by the doctor.
  It didn't happen [2nd time].
  I called in the afternoon and after the call I received a telehealth appointment for Thursday 7:00am-7:20am.
  On Thursday none called me [3rd time].
  When I was able to call them back [at 5:30pm], I reached a voicemail, telling the emergency number is active from 6:00pm.
  On Friday I called back and I was told they sent me on Wednesday afternoon the results of the biopsy.
  I checked my email, also the spam and nothing was there.
  After the call I received an empty email with no explanation whatsoever and the PDF that was sent from the specialist who did the biopsy to Dr. Vo.
  I had to ask a medical friend to help me understand it.
  The clinic didn't even mentioned when I should go back.
  Doctors, nurses and receptionist of a health clinics should understand that patients are waiting home worrying until they do know the results.
  A better and clearer follow up should be a MUST!
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  Erika Nañadiego Added November 30, 2023

  ★ ★ ★ ★ ★
  The moment I step in, I feel very welcomed. The two lovely staff are very accommodating. Dr. Peter Vo is also very patient answering all my concerns. Best clinic I’ve been.. Two thumbs up.
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  catherine clayton-smith Added November 24, 2023

  ★ ★ ★ ★ ★
  The service that Deb (the receptionist) provided for me prior to and during the time I visited the medical centre today was absolutely above and beyond anything I have ever experienced before. She has a caring & warm personality and managed to put my anxieties at ease about visiting for a skin cancer check. Deb called to let me know a time update, and was exceptionally attentive to sanitising procedures around the clinic. The doctor that I saw, I believe his name was Adrian was also very kind and thorough in his check up and advice. Thank you both so much.
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  Kaelin Added November 12, 2023

  ★ ★ ★ ★ ★
  Fantastic service, I felt heard, and my concerns were listened to regarding my skin check. The skin check was comprehensive. I have recommended the service to others after my visit.
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  Victor Durzi Added November 11, 2023

  ★ ★ ★ ★ ★
  This has got to be the best Doctor’s practice my family and I’ve ever been to as far back as we can remember. The beautiful ladies at front desk work exceptionally hard with a smile and greeting from the front door. You will love Natalie and Deb and have lots of laughs while You sit in the waiting room. Everyone including the patients all have a chat like there having a tea or coffee with friends. Our Doctor Tammy is a Doctor that puts patients first. Very down to earth. She calls to see how you are going. That alone is leaps and bounds ahead of any practice. They also have excellent psychologist Stephanie who also goes above and beyond making sure your recovery is the most important thing for her. The love in this office is real

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