Medibank Bondi Junction

Photos

Reviews of Medibank Bondi Junction

•  

  Karen Loong Added December 27, 2022

  ★ ☆ ☆ ☆ ☆
  We had extremely Standoffish service from Fenny an Indonesian staff of yours on one visit. She told us to go off to Medicare to do one thing and when my husband returned a second time , she denied ever saying it in front of another staff member. She got all defensive and accusatory and aggressive towards him. I can attest that she did give wrong info the first time and was clearly lying upon being caught out. What is the point of paying for top level family care if we get treated like this. We are moving to another provider. You can thank Fenny for your loss of 3 paying customers. Unacceptable . She should be severely reprimanded .
•  

  Anmol Johal Added December 24, 2022

  ★ ★ ★ ★ ★
  Thankou for the explanation and solve my problem special thanks to fenny always do a good job..
•  

  ANIA MAROUAN Added December 20, 2022

  ★ ☆ ☆ ☆ ☆
  Worst costumer service ever! I was blown away by “Jane”the assistant, was quite rude since the beginning and had no knowledge about my policy. Unfortunately, I had to go back to claim the same reimbursement because she didn’t send it through the first time, and got treated with the same rudeness, once more by the same assistant
•  

  Olivia H Added December 04, 2022

  ★ ☆ ☆ ☆ ☆
  I had the worst time here. The woman who was "helping" me was so dismissive and rude. I came in to sort out some claims. I was given a form to sign with no explanation so naturally I ask what I'm signing and she replies "do you want your money back or not?". At the end of our interaction I asked for her name to thank her and she asks "Why?". She was a very strange individual with a rude demeanour and made no effort to make my experience a comfortable one. I ended up not getting her name but she is a fairly short, Filipina with dark red-brown hair. Would definitely not return to her if I needed more assistance. I left feeling so bad. A horrible experience as a young person trying to figure out the insurance system on my own.
•  

  Monica Cheng Added December 02, 2022

  ★ ☆ ☆ ☆ ☆
  TL;DR: Avoid Medibank at all costs!
  
  I was sold the wrong policy (Everyday Essentials when it should’ve been a visitor policy). I only found out about their mistake when I tried to make a claim, and their customer service has been absolutely dreadful.
  
  Whenever I call their help line, they would defer to their “customer care team” and make me wait for 10 working days for a response even though the remedy is so simple.
  
  It’s been many weeks since I started calling them and I feel like I’ve been talking to a wall.
  
  I’m definitely moving away from Medibank. To whoever reading, save yourself some trouble and stay away from this awful and unethical company.

Add review

Questions & Answers

1. What is the phone number for Medibank Bondi Junction

2. Where is Medibank Bondi Junction located?

3. Is there a primary contact for Medibank Bondi Junction

4. What is the web address (URL) for Medibank Bondi Junction

About medibank.com.au

Australia's Leading Health Insurance Provider | Medibank
Medibank offers private health insurance options for every kind of individual, couple and family. We support better health for everybody. Get a quote.